Not Able To Create Item Instance From The Installed Base Agent User Responsibility

(Doc ID 779212.1)

Last updated on FEBRUARY 29, 2016

Applies to:

Oracle Install Base - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 12-Apr-2013***


When attempting to manually create an instance using Oracle Installed Base Agent User responsibility or Oracle Asset Track Supper User responsibility, the following error occurs:

You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.

Go to view page source, you see following message in error stack

<title>Error Page</title>
<META name="fwk-error" content="Error occured while processing the request">

<META name="fwk-error-detail" content="oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(
at oracle.apps.fnd.framework.OAException.wrapperException(
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(
at oracle.apps.csi.instance.general.webui.CreateProductRegCO.processRequest(


## Detail 0 ##
at oracle.apps.csi.instance.general.server.CreateProductAMImpl.initStatusForCreate(


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