Email Message Window is Not Showing Email Center Sub-Catagories (Doc ID 779852.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.0 to 12.0.3 [Release 12.0]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

-- Problem Statement:
Unable to see the 'EMC Templates' sub-catagory of 'Email Center', when creating a new message.

-- Steps To Reproduce:
Login into Email Center Administrator responsibility
Navigate Email Center Administration : Knowledge Base : Documents :Categories

The categories / sub categories defined in email center as 'EMC Templates' can be seen.

But from the New Message Templates section the 'EMC Templates' can not be seen.

Cause

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