Last updated on MARCH 08, 2017
Applies to:Oracle Email Center - Version 12.0 to 12.0.3 [Release 12.0]
Information in this document applies to any platform.
This problem can occur on any platform.
-- Problem Statement:
Unable to see the 'EMC Templates' sub-catagory of 'Email Center', when creating a new message.
-- Steps To Reproduce:
Login into Email Center Administrator responsibility
Navigate Email Center Administration : Knowledge Base : Documents :Categories
The categories / sub categories defined in email center as 'EMC Templates' can be seen.
But from the New Message Templates section the 'EMC Templates' can not be seen.
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