In TeleService and TeleSales is it possible to cancel an Interaction that is started?
(Doc ID 780179.1)
Last updated on AUGUST 24, 2018
Applies to:Oracle Customer Interaction History - Version 220.127.116.11 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 05-May-2013
Can the 'Cancel' button on the 'Wrap Up Interaction' Window be used to Cancel an Interaction rather than just to Cancel/Close the 'Wrap Up Interaction' Window and leave the Interaction open ?
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