In TeleService and TeleSales is it possible to cancel an Interaction that is started? (Doc ID 780179.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Interaction History - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 05-May-2013


Goal

Can the 'Cancel' button on the 'Wrap Up Interaction' Window be used to Cancel an Interaction rather than just to Cancel/Close the 'Wrap Up Interaction' Window and leave the Interaction open ?

Solution

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