R12: Invoice Approval Workflow Errors Out with "3120: Activity 'APINVAPR/XXXXX' has no performer" At Escalated Document Approval Request (Doc ID 780520.1)

Last updated on FEBRUARY 23, 2016

Applies to:

Oracle Payables - Version 12.0.1 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
When utilizing the timeout features of the invoice approval workflow the final escalation step is not returning a value for the supervisor and workflow is erroring out

Failed Activity: Escalated Document Approval Request
Activity Type: Notice
Error Name: WFENG_NOTIFICATION_PERFORMER
Error Message 3120: Activity 'APINVAPR/xxx' has no performer.
Error Stack Wf_Engine_Util.Notification_Send(APINVAPR, yyy_1, xxx, APINVAPR:DOCUMENT_ESCALATION_MSG)
Wf_Engine_Util.Notification(APINVAPR, yyy_1, xxx, RUN)

-- Steps To Reproduce:
Create and invoice and submit for approval.
Requester receives notification, does not respond within time out parameter.
Requester receives antother notification and does not respond within the time out period.
The workflow attempts to escalate to the requester's supervisor and does not return a value and is erroring out.

-- Business Impact:
Production - invoice workflows are stuck and the invoices are not getting paid

Cause

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