RMA Receipt Transactions Error: "Installed base does not allow SERIAL_NUMBER to be changed" (Doc ID 780622.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Installed Base - Version 11.5.9 and later
Information in this document applies to any platform.
***Checked for relevance on 15-Sep-2014***


Symptoms

This datafix has been approved by development for Customer consumption 10-Sep-2012.

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When reviewing the Transaction Errors Processing form the following error appears for a RMA RECEIPT transaction type:

ERROR

"Installed base does not allow SERIAL_NUMBER to be changed"

Cause

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