Purchase Orders are not E-Mailing to Suppliers after Approval EMAIL_DOC_PROCESS #STUCK (Doc ID 780987.1)

Last updated on JULY 14, 2016

Applies to:

Oracle Purchasing - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

When creating a Standard Purchase Order (PO) and after it gets approved, an e-mail is not sent to supplier.

Errors in the wfstat.sql show:

EMAIL_DOC_PROCESS #STUCK

EMAIL_DOC_PROCESS/WAITFORCONCURRENTPROGRAM-1 COMPLETE

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Setup the supplier notification method
2. Create a PO using the same supplier
3. Submit for approval. The PO is approved but the email does not reach the supplier

Cause

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