Error When Attemptting To Preview Contracts Error: The Template Preview Has Failed. Please Try Again. Contact System Administrator (Doc ID 781272.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Contracts - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 29-Jun-2014

Symptoms


On 11.5.10.2 in Production when attempting to previewing the contracts from Contract Terms Library
Administrator responsibility,after applying <patch 6835088> the following error occurs:

ERROR
"The Template Preview has failed. Please try again. If the problem persists, please contact the
System Administrator."

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
Contract Terms Library Administrator --> Contracts --> Contracts Terms Library -->
Contract Templates

Select a contract template which is approved and open it. Select 'Preview' from Actions LOV and
click Go. The error mentioned will be displayed.

Cause

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