Cannot Change "guest" Password Based on Administration Guide Instructions, ERROR_INVALID_USERNAME

(Doc ID 781822.1)

Last updated on JULY 24, 2016

Applies to:

Oracle Transportation Management - Version 5.5.05.01 to 5.5.06.03 [Release 5.5]
Information in this document applies to any platform.
***Checked for relevance on 28-May-2014***

Symptoms

Under the Section "Changing Passwords" of the OTM Administration Guide, instructions are included for changing the "guest" user as follows:

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In order to change the "guest" user password, do the following:

1. Login to Oracle Transportation Management as DBA.ADMIN and use the Oracle Transportation Management User Manager to change the password for the "guest" user; refer to the online help for details.
2. Login to the application server machine as the Oracle Transportation Management user.
3. Setup your environment by running <otm_install_path>/install/gc3env.sh on UNIX or <otm_install_path>/install/gc3env.cmd on Windows.
4. Run the following command:
5. java.glog.util.appclass.Base64Encoding <new_password>.
6. This will return the encoded value for your new password.
7. On the Oracle Transportation Management web server(s) edit the file <otm_install_path>/tomcat/bin/tomcat.conf; search for the block of code starting with "wrapper.java.additional.1" and add an additional line with the following: wrapper.java.additional.##=-DGuestEncodedPassword=<encoded password> where ## is the next sequential number in the block and "<encoded password>" is the value from the previous step.
8. Restart Oracle Transportation Management.

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In attempting the execute Step 1, where it says to log in as DBA.ADMIN, this does not display this "guest" user. If attempting to access this as GUEST.ADMIN, the user "guest" is found, however, clicking on this USER causes the following error:

Could not update user info for user guest
cause.ERROR_INVALID_USERNAME

Cause

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