SSL Handshake Failed: X509CertChainIncompleteErr on Background Check (Doc ID 782101.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle iRecruitment - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
iRecruitment - Version: 11.5.10.2


Symptoms

When attempting to do background check, the following error occurs:

SSL handshake failed: X509CertChainIncompleteErr on Background check punchout



Steps To Reproduce:
The issue can be reproduced at will with the following steps:

1. iRecruitment Manager ->
2. Search for Vacancies ->
3. Select Vacancy Name radio button ->
4. Click on View Applicants button >
5. Click Applicant Name >
6. On Applicant Details page,
7. Click the 'Background Check' button

Changes

jserv.properties file

Cause

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