My Oracle Support Banner

How To Mass Update Coverage Templates In Service Contracts (Doc ID 782410.1)

Last updated on OCTOBER 01, 2018

Applies to:

Oracle Service Contracts - Version 11.5.9 and later
Information in this document applies to any platform.
***Checked for relevance on 02-Apr-2013***


How can changes be made to all existing contracts using a given Coverage Templates?

From the front end this can be done as described below: 

1) Switch responsibility to Service Contract Manager
2) Open any Active Contract
3) Click on Lines tab > click on any Service Line.
4) Copy the name of Coverage Template
5) Close the contract
6) Go to main Menu > search Coverage Template
7) Go to Reaction Time > Change the time. Save it > Close it.

How can this change be done in bulk?



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Custom Workaround Suggestions

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.