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Document Manager Failed With Error Number 3 and POXDM-210 POACA-870 POACA-790 ORA-01403 Causing Purchase Orders or Requisitions to Get Stuck in Pre-Approved or in Process (Doc ID 782911.1)

Last updated on DECEMBER 03, 2023

Applies to:

Oracle Purchasing - Version 11.5.10 to 11.5.10 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Listing of Document Manager Error Number 3 Issues and Troubleshooting Tips : Note 782911.1

Requisitions or purchase orders fail during approval with document manager error number 3 and sysadmin error:
     

POXDM-210: Subroutine poxdmaction() returned erro
POACA-870: Subroutine poacasetup() returned error
POACA-790: ORA-01403: no data found


These are examples of errors in the workflow:

Error in workflow for purchase orders/requisitions:
     

Failed activity: Does Approver Have Authority? (VERIFY_APPROVER_AUTHORITY)
Error Stack:
Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.VERIFY_AUTHORITY,
POAPPRV, <wf_item_key>, <po_num>, RUN)
Error Message: User-Defined Exception


Error in workflow for requisitions:
     

Failed activity: Build Default Approval List (BUILD_DEFAULT_APPROVAL_LIST)
Error Stack:Wf_Engine_Util.Function_Call
(PO_APPROVAL_LIST_WF1S.BUILD_DEFAULT_APPROVAL_LIST,
REQAPPRV, <wf_item_key>, <po_num>,RUN)
Error Message: User-Defined Exception

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Step 1: Check the HR: Cross Business Group Profile Option 
 Step 2: HR Security Profile does not match the Business Group profile
 Step 5: Retrying Documents Stuck in Pre-Approved or In Process Status
References

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