R12 - Invoice Hold is Released but Related Hold Notification Workflow is not Closed (Doc ID 783057.1)

Last updated on JANUARY 02, 2023

Applies to:

Symptoms

-- Problem Statement:
Payables Invoice Hold Negotiation Workflow Notification does not automatically close when the workflow hold is released.

Holds can be released in one of four ways:

Manually:
1) Using the release button on holds tab
2) By providing a release code and reason against the hold and saving.
3) By using Actions -> Release.

Automatically:
4) Holds can also be removed by the system during validation once the condition that caused the hold to be applied is resolved.

All of these methods to release a hold should close the workflow and cancel any outstanding hold notifications.

-- Steps To Reproduce:
Create Manual Hold that Initiates Workflow and is able to be manually released
Enter Invoice apply manual hold
Notification is sent
Release the hold
Notification is still open and should close

Or

Match an invoice and validate to get a QTY_REC hold applied
Notification is sent
Enter receipt
Validate to release the hold
Notification is still open and should close

-- Business Impact:
Excess notifications requiring attention when condition that caused them no longer exists.

Changes

Cause