System Failed To Generate PDF Document When Contract Previewed (Doc ID 783787.1)

Last updated on APRIL 26, 2018

Applies to:

Symptoms

When attempting to preview a contract an error occurs. It works well when only 2 or 3 clauses are selected. But when more clauses are selected an error shows.

Error:
System failed to generate PDF document. Please contact your system administrator.

Steps To Reproduce:
1. Enter purchase order
2. Click use contract terms. Go to ‘terms’ in window Terms and Conditions and click ‘Author contract terms’.
3. Select template
4. Click button ‘Use contract Expert’.
5. Various questions will pop up. Select Yes to all of them to test the size limit.
Depending on your answers clauses are added to the PO contract.
6. Select ‘Actions=Preview contract’ to generate the PDF file.
- the error is shown.

Cause

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