Cannot Overapply a Credit Memo to an Invoice (Doc ID 783888.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

Oracle Receivables (AR): AutoInvoice Information Center > Troubleshooting Credit Memos in Receivables > Note 783888.1

Applying a credit memo to an invoice is unsuccessful in the following scenarios:

Case 1

1. Create a Credit memo with Revenue and Tax lines.
2. Create an Invoice type adjustment on the credit memo to bring its balance down to zero.
3. Create a Line type adjustment on the credit memo for the original line amount. Since this is a line adjustment it will not include tax.
4. Apply this credit memo to an invoice and click on Save button.
5. Application is not saved and no error message is generated.

Case 2

1. Create an Invoice with Revenue and Tax
2. Create a Tax adjustment on the Invoice to remove the Tax amount
3. Create a Credit Memo with Revenue and Tax
4. Create a Tax adjustment on the Credit Memo to remove Tax amount
5. Apply this credit memo to the Invoice and click on the Save button
6. Application is not saved, an error tone is emitted, but no error message is generated.

Case 3

1. In AutoInvoice, interface 2 credit memos to overapply against a single invoice.
2. The first Credit memo will successfully bring the invoice balance to zero
3. The second Credit memo will fail, log file shows:
   
   Gross transaction amount do not reconcile
   OTHERS IN Trx_level_direct_cash_apply :User-Defined Exception

Cause

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