Purchase Requisition Email Fails with Mail Status as FAILED (Doc ID 784003.1)

Last updated on SEPTEMBER 29, 2016

Applies to:

Oracle Workflow - Version 12.0.4 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
Framework Based Purchase Requisition email generated by REQAPPRV Item Type on the instance configured with Load Balancer and Oracle Workflow Java Notification Mailer with the following profile settings and the java class:

Application Framework Agent profile option points to Load Balancer
WF: Workflow Mailer Framework Web Agent profile option points to Physical Host

$JAVA_TOP/oracle/apps/icx/por/approval/server/ApprovalGraphicalHelper.class - 120.35(version)

Checked for relevance on 06-APR-2013

Symptoms

Purchase Requisition emails fails with mail status as FAILED.

Purchase Requisition emails fails to deliver with the following error messages in the statement level log file of Java Notification Mailer when the ATTACH_IMAGES parameter value is Y:

PROCEDURE:[fnd.wf.mailer.URLMIMEContent]:retrieveBaseAddress(String) BEGIN {http://hostname.domain:8001/OA_MEDIA/ag_transparentpixel.gif}  
STATEMENT:[fnd.wf.mailer.URLMIMEContent]:retrieveBaseAddress(String) URL does not require base address  
ERROR:[SVC-GSM-WFMLRSVC-201126-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]:FormatterException -> oracle.apps.fnd.wf.mailer.FormatterException: Problem parsing XML-> org.xml.sax.SAXException: Problem handling the RESOURCE content -> java.net.ConnectException: Connection timed out
  at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag(NotificationFormatter.java:3205)
  at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:562)
  at oracle.xml.parser.v2.XMLContentHandler.endElement(XMLContentHandler.java:210)
  at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1310)
  at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:328)
  at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:295)
  at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:315)
  at oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages(NotificationFormatter.java:338)
  at oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(SMTPMessageHandler.java:77)
  at oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.read(SMTPOutboundProcessor.java:709)
  at oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process(SvcComponentProcessor.java:604)
  at oracle.apps.fnd.cp.gsc.Processor.run(Processor.java:283)
  at java.lang.Thread.run(Thread.java:595)  
Caused by: org.xml.sax.SAXException: Problem handling the RESOURCE content -> java.net.ConnectException: Connection timed out 

Cause

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