iStore -ATP Fails with Error 85 - The requested item or one of its components is not collected

Last updated on JULY 19, 2018

Applies to:

Symptoms

-- Problem Statement:

When attempting to complete an ATP check in iStore the following error occurs, however in Order Management  the ATP check completes without errors

or

When submitting an order from Quoting, seeing ATP related messages

-- Error
ATP failed for inventory_item_id= xxx, error_code=85, error_message=The requested item or one of
its components is not collected.

or

Scheduling failed. No APS instance defined. Set APS instance and run collections

-- Steps To Reproduce:

1. In iStore select the ATP check for the item
2.Error occurs

or

1. In Quoting, submit order

Changes

Cause