My Oracle Support Banner

Getting Error " HXCEMP/HXC_APPROVAL' is Not a Process " in Confirmation Page When Trying to Submit a Timecard (Doc ID 784794.1)

Last updated on SEPTEMBER 19, 2019

Applies to:

Oracle Time and Labor - Version 12.0.6 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

-- Problem Statement:
On 12.0.6 in Production:
When attempting to submit a timecard using Self Service Time Entry form or the Timekeeper form,
the following error occurs:

ERROR
java.sql.SQLException:

ORA-20002: 3114: Activity 'HXCEMP/HXC_APPROVAL' is not a process.

ORA-06512: at "APPS.WF_ENGINE", line 4154

ORA-06512: at "APPS.HXC_APPROVAL_WF_PKG", line 4004

ORA-06512: at "APPS.HXC_TIMECARD_APPROVAL", line 531

ORA-06512: at "APPS.HXC_TIMECARD", line 683

ORA-06512: at "APPS.HXC_TIMECARD", line 839

ORA-06512: at line 2

 

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Logging to the Application using Self Service Time responsibility.
2. Go to Time Entry form
3. Enter hours type and hours then click on continu then submit, the error occurs.

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot submit any timecard for any employee.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.