Service Request: Service Request Type LOV Fails to Show All Expected Values
(Doc ID 785040.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Care - Version 18.104.22.168 to 12.1.3 [Release 11.5 to 12.1]
Oracle Teleservice - Version 22.214.171.124 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
When a Service Request is created, the List of Values for Service Request Type may show either:
- No Service Request Types at all
- All Service Request Types and not only those expected
LOV must show only SR types associated with the active Responsibility.
(R) Customer Support (11i) or Service (R12)
(N) Service Requests > Create Service Request
- Go to the SR Type LOV
- None or All Service Request types are displayed.
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