Service: Product / Item LOVs Retrieve No Values - Message: "No entries found for List of Values"
(Doc ID 785596.1)
Last updated on JULY 21, 2020
Applies to:Oracle iSupport - Version 22.214.171.124 and later
Oracle Teleservice - Version 126.96.36.199 and later
Oracle Field Service - Version 188.8.131.52 and later
Information in this document applies to any platform.
When creating a new Service Request, the Product / Item LOV is empty although there are Products / Instances in the Installed Base.
Product LOV should return all the Installed Base items. Same can happen when using Serial Number search or Registered Product.
(N) Service Requests > Create Service Request
- SR header > Item LOV
- Charges tab > Item LOV
(R) iSupport Business User
(N) Create Service Request
- Choose Service Request Type
- Trying to assign Product by searching % in LOV
(N) Setup > Charges > T&M Labor Schedule
- Select Business Process
- Labor Item LOV
=> No products are being retrieved
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