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Service: Product / Item LOVs Retrieve No Values - Message: "No entries found for List of Values" (Doc ID 785596.1)

Last updated on FEBRUARY 13, 2018

Applies to:

Oracle iSupport - Version 11.5.10.2 and later
Oracle Teleservice - Version 11.5.10.2 and later
Oracle Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.

- TeleService (Service Request header, Charges tab)
- Field Service
- iSupport
- Time and Materials Labor Setup

Symptoms

When creating a new Service Request, the Product / Item LOV is empty although there are Products / Instances in the Installed Base.
Product LOV should return all the Installed Base items. Same can happen when using Serial Number search or Registered Product.

Scenarios:

(R) Service
(N) Service Requests > Create Service Request

  - SR header > Item LOV
  - Charges tab > Item LOV


(R) iSupport Business User
(N) Create Service Request

     - Choose Service Request Type
     - Trying to assign Product by searching % in LOV

(R) Service
(N) Setup > Charges > T&M Labor Schedule

      - Select Business Process
      - Labor Item LOV

=> No products are being retrieved

Changes

 

Cause

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