R12 Service: Service Request Synchronize Index SUMMARY_CTX_INDEX Is Not Found

(Doc ID 785698.1)

Last updated on JANUARY 10, 2018

Applies to:

Oracle Teleservice - Version 12.0.4 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.


In Find Service Request form:
Unable to find Service Requests when searching by Summary.

- Able to search by SR Number (i.e. 12345)
- Able to search by Task Number
- Able to search by system name

-- Steps To Reproduce:
(R) Service
(N) Service Requests > Find Service Request
- Search by Summary (i.e. %test%)
- Service Request not found.




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