R12 Service: Service Request Synchronize Index SUMMARY_CTX_INDEX Is Not Found (Doc ID 785698.1)

Last updated on FEBRUARY 08, 2015

Applies to:

Oracle Teleservice - Version 12.0.4 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 06-SEP-2013***




Symptoms

In Find Service Request form:
Unable to find Service Requests when searching by Summary.

WHAT IS WORKING
- Able to search by SR Number (i.e. 12345)
- Able to search by Task Number
- Able to search by system name

-- Steps To Reproduce:
(R) Service
(N) Service Requests > Find Service Request
- Search by Summary (i.e. %test%)
- Service Request not found.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms