Last updated on FEBRUARY 08, 2015
Applies to:Oracle Teleservice - Version 12.0.4 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 06-SEP-2013***
In Find Service Request form:
Unable to find Service Requests when searching by Summary.
WHAT IS WORKING
- Able to search by SR Number (i.e. 12345)
- Able to search by Task Number
- Able to search by system name
-- Steps To Reproduce:
(N) Service Requests > Find Service Request
- Search by Summary (i.e. %test%)
- Service Request not found.
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