Unrelated Addresses Appear In Contract Details Of Mass Updates (Doc ID 786023.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Installed Base - Version 12.0.4 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

-- Problem Statement:

On 12.0.4
When attempting to create a mass update batch the wrong bill to and ship to addresses appear in
the update contract information window.
No other value can be selected at this point. There is no relation between this bill to/ship to
address and the new owner entered in 'New Values window' before this.
While submitting an error shows.

ERROR
Error code E.
Error message: The combination of party and party account is invalid. Party ID:xxxx Party Acct
ID:xxxx

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1.
Check the setup of the customer that owns the instance and the customer to which the instances
should be transferred to.
2.
Check the instances available for the customer to transfer.
3.
Make sure there is a service contract which is valid for the instances.
4.
a)
Resp. Oracle Install Base Agent User.
NAV Mass Update
b)
Select Create Batch/Transfer Owner.
Create mass update batch to change owner information.
Click on add to add item instances for which you want to change owner. Click on next.
c)
Create Batch (Transfer Owner) : Enter New Values window opens.
Enter new owner party name and account. Select correct information for new current information,
bill to information and ship to information.
Click next.
d)
Create Batch (Transfer Owner) : Update Associations window opens
No new entries here, click next.
e)
Then window Create Batch (Transfer Owner) : Contract Options opens.
Contract options - window opens with incorrect (and unrelated) information for bill to and ship to.
These values cannot be changed here.



Cause

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