My Oracle Support Banner

Bill To Address Is Not Getting Populated Correctly For Customer. (Doc ID 786092.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Depot Repair - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

-- Problem Statement:
On 11.5.10.2 L
Find when creating the Repair Orders and the customer number is selected. the incorrect bill to
address is getting populated the address is coming is a Shipto site and also not the identifying
address as well . There is no option to select the correct Bill to address.

EXPECTED BEHAVIOR
Expect to populate the correct bill to address and be able to correct Bill to address

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. create a Depot Repair Order
2. Select customer, the bill to will be populated


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.