Universal Search Error: APP-JTF-210604 when executing a search. (Doc ID 786243.1)

Last updated on NOVEMBER 11, 2016

Applies to:

Oracle TeleSales - Version 11.5.10.2 to 12.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.



Symptoms

When attempting to look up account names using the quick search function of the Universal Search, the following error occurs:

ERROR
APP-JTF-210604: Program error.  Please inform your system administrator or support representative that JTF_GRID package reports error:
DEVELOPER ERROR: jtf_grid.reset reports that:
grid: <ASTLSGEN_GRID.ITEM_GRID>
has not been initialized. A grid must be specified using
BLOCK.ITEM_NAME in UPPERCASE.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:

1. Responsibility: Telesales Agent
2. eBusiness center
3. Flashlight
4. Quick search: Populate Account Name
5. Search
6. Error message is displayed.

Cause

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