Universal Search Error: APP-JTF-210604 when executing a search.
(Doc ID 786243.1)
Last updated on APRIL 13, 2018
Applies to:Oracle TeleSales - Version 188.8.131.52 to 12.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
When attempting to look up account names using the quick search function of the Universal Search, the following error occurs:
APP-JTF-210604: Program error. Please inform your system administrator or support representative that JTF_GRID package reports error:
DEVELOPER ERROR: jtf_grid.reset reports that:
has not been initialized. A grid must be specified using
BLOCK.ITEM_NAME in UPPERCASE.
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Responsibility: Telesales Agent
2. eBusiness center
4. Quick search: Populate Account Name
6. Error message is displayed.
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