My Oracle Support Banner

Assigned Task Is Displayed In Unassigned Task Queue On The Agent Dashboard (Doc ID 786334.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Customer Support - Version 12.0.4 and later
Information in this document applies to any platform.

Goal

Why does the same task display in the 'My tasks' queue and the 'Unassigned Tasks' queue in the Agent dashboard page?
What criteria is required for Tasks to appear in the Unassigned Tasks region?"

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.