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Assigned Task Is Displayed In Unassigned Task Queue On The Agent Dashboard (Doc ID 786334.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 12.0.4 and later
Information in this document applies to any platform.


Why does the same task display in the 'My tasks' queue and the 'Unassigned Tasks' queue in the Agent dashboard page?
What criteria is required for Tasks to appear in the Unassigned Tasks region?"


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