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Service - Mobile Field Service: API Programming Error (CS_ServiceRequest_PVT.Update_SR_Validation) on Descriptive Flexfield (DFF) (Doc ID 786724.1)

Last updated on AUGUST 17, 2018

Applies to:

Oracle Mobile Field Service - Version 12.1.2 and later
Oracle Teleservice - Version 12.1.2 and later
Oracle Depot Repair - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

* Note:

   This is an error that can occur in any E-Business Suite form when a Descriptive Flexfield (DFF) has been defined with a Reference Field.
   In this note, we are providing a couple of examples from Mobile Field Service and the main Service Request form (CSXSRISR.fmb).

Having synchronized a Service Request from the Server to the mobile device, and then updating the SR on the PocketPC and attempt to re-synchronize upto the server, the Processes Uploaded Mobile Data concurrent program generates an error as a deferred transaction.

Error:

API Programming Error (CS_ServiceRequest_PVT.Update_SR_Validation): An error occurred when validating the descriptive flexfield. Additional information:ID


Steps To Reproduce:

  1. Synchronize mobile device and update Service Request # XXXX as follows
    a. From the LOV select Problem and Resolution codes.
  2. Click on Save and Synchronise.
  3. On the Server make sure "Process Uploaded Mobile data" is run.
  4. Select Responsibility FS Manager->Service Requests>ServiceRequest> Find Service Request. Search for SR # XXXX.
  5. Open up SR # XXXX and go to Workbench tab.
  6. The problem code and the resolution code are empty.
  7. Logout and then login in forms as asgadm/asgadm.
  8. Select responsibility "Mobile Developer".
  9. Select "Main Menu Home Synch Details".
  10. Click on tab "Uploaded Errors".
  11. Click on Deferred and get the failed transactions for the appropriate date.

Cause

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In this Document
Symptoms
Cause
Solution

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