Orders Fulfilled/Closed-Line Flow Generic - Bill Only With Inventory Interface, Although No Stock Is Available (Doc ID 786731.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.10.0 and later
Information in this document applies to any platform.

Symptoms

Users are able to enter / book the sales orders, although there is no stock available. The workflow we are using is->Order Flow-generic and Line flow-Generic, Bill only with inventory interface.


The issue can be reproduced at will with the following steps:


1. Entered order # 43 via 'Quick Sales Order Entry'.
Order header workflow - Order Flow, Generic
Order Line Workflow - Line Flow Generic - Bill Only With Inventory Interface

2. After order and line is entered for quantity as 1 , when 'Availability' button is pressed, it shows on hand and reservable quantity as 0.
3. After booking the order, line moves to 'Fulfilled' and after some time to 'Closed' status.
4. Order lines are stuck under - Inventory Superuser > Transaction Open Interface with error as 'Negative Balances Not Allowed'.

Cause

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