Approve Deduction Claim with Second Receipt Applied and Un-applied after the Deduction Created Error: "An Error Occured when Creating Chargeback in AR through AR Chargeback Cover API" (Doc ID 787123.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 , When attempting to approve a deduction claim on which a second receipt was applied and un-applied after the deduction was created.

Error (shown with debug turned on)

An application with a secondary application reference id 999999 does not exist on the specified receipt for the application reference type : CLAIM.
Please enter a different secondary application reference id.
An error occured when creating Chargeback in AR through AR Chargeback Cover API


Steps:
1.Receivables > Transactions > Create an invoice with number = 13504 amount = 800 before tax and 860 after taxes
 Complete the invoice

2.Receivables > Receipts > Receipts > create receipt with number BF18122008001
 with amount = 300  Apply > select invoice with number = 13504 and short pay with 300
Save
A deduction with number = DED18600 is created with an amount of 560

3.Oracle Trade Management User > Claims > retrieve claim with number DED18600
 status is open
 left link : Source > Receipt BF18122008001

Receipt BF18122008001 Receipt Date 18-DEC-2008
Receipt Amount 300.00 Currency Code US dollar
Receipt Reference Receipt Comments
Source

Source Type Invoice Source Number 13504
Source Date 18-DEC-2008 Source Amount 860.00 US dollar

and also

Receipt Application

Click on event to see more details about the Subsequent Receipt Application.
Claim Deduction Table
Events Applied Date Applied Receipt Number Applied Amount Receipt Number Amount Amount Settled
Remaining Amount Status
New 18-DEC-2008 BF18122008001 300.00 BF18122008001 560.00 0.00 560.00 Open


4.Receivables > Receipts > Receipts > create receipt with number BF18122008002 with amount = 560
 Apply > select invoice with number = 13504 and pay with 560
 Save


5.Oracle Trade Management User > Claims > retrieve claim with number DED18600
 status is open
 left link : Source > Receipt BF18122008002

so receipt is updated to second receipt number

Receipt BF18122008002 Receipt Date 18-DEC-2008
Receipt Amount 560.00 Currency Code US dollar
Receipt Reference Receipt Comments
Source

Source Type Invoice Source Number 13504
Source Date 18-DEC-2008 Source Amount 860.00 US dollar

Receipt Application

Click on event to see more details about the Subsequent Receipt Application.
Claim Deduction Table

Events Applied Date Applied Receipt Number Applied Amount Receipt Number Amount Amount Settled
Remaining Amount Status
New 8-DEC-2008 BF18122008001 300.00 BF18122008001 560.00 0.00 560.00 Open
Apply 18-DEC-2008 BF18122008002 560.00 BF18122008002 0.00 0.00 0.00 Cancelled


6.Receivables > Receipts > Receipts > retrieve receipt with number BF18122008002
 with amount = 560
 Unapply invoice with number = 13504
 Save


7.Oracle Trade Management User > Claims > retrieve claim with number DED18600
 status is open left link : Source >
- Receipt is still BF18122008002

Claim : DED18600 Date : 18-DEC-2008
Class : Deduction Claim Type : test714
Customer : ABC Company  Amount : 560.00 US dollar


Receipt BF18122008002 Receipt Date 18-DEC-2008
Receipt Amount 560.00 Currency Code US dollar
Receipt Reference Receipt Comments
Source

Source Type Invoice Source Number 13504
Source Date 18-DEC-2008 Source Amount 860.00 US dollar

Events Applied Date Applied Receipt Number Applied Amount Receipt Number Amount Amount
Settled Remaining Amount Status
New 18-DEC-2008 BF18122008001 300.00 BF18122008001 560.00 0.00 560.00
Open
Apply 18-DEC-2008 BF18122008002 560.00 BF18122008002 0.00 0.00 0.00
Cancelled
Unapply 18-DEC-2008 BF18122008002 560.00 BF18122008002 560.00 0.00 560.00
Open


So the second receipt (which is unapplied now ) is still referenced at the top Receipt section of the source page

8.Oracle Trade Management User > Claims > retrieve claim with number DED18600
 status is open
 Settlement > Settlement method = Chargeback
 Update
 Request Approval button :
get same error as customer

Get error (with debug profile options setup)

An application with the secondary application reference ID 229521 does not exist on the specified receipt for the application reference type CLAIM. Please enter a different secondary application reference ID.
An error happened when creating Chargeback in AR through AR Chargeback Cover API.



Cause

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