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View Tree Button Not Working (Doc ID 787290.1)

Last updated on FEBRUARY 23, 2023

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.0.1 to 12.2.10 [Release 12.0 to 12.2]
Information in this document applies to any platform.
This problem can occur on any platform.


You are attempting to use the "view tree" feature in the System Administrator responsibility and when trying to view the tree nothing happens. You also may be trying to use another feature that uses the TCF technology but it fails to function.

Navigation path to the View Tree functionality

1. Access System Administrator responsibility
3. Navigate to Application > Menu
4. Query any menu
5. Click view tree button

Nothing will happen when the view tree button is selected!

Debugging The Issue

From the client PC control panel select the java icon and enable the java console
Reproduce the issue and look for any errors in the java console
You may see the following error stack:





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