Unable to Retrieve Primary Payment Method for the Customer, Workflow Status INVOICE_INCOMPLETE.
(Doc ID 787564.1)
Last updated on JUNE 28, 2017
Applies to:Oracle Order Management - Version 18.104.22.168 to 22.214.171.124 [Release 11.5.10]
Information in this document applies to any platform.
When attempting to process 2 orders, the following error occurs:
Unable to retrieve Primary Payment Method for the Customer.
A Primary Payment Method must be set up for this customer in AR or must be set up in profile
option OM:Payment Method for Credit Card Transactions.
Line status: INVOICE_INCOMPLETE
1. Order Management responsibility (OM)
2. Orders,Returns -> Order Organizer
3. Query orders and see incorrect line status
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document