Unable to Retrieve Primary Payment Method for the Customer, Workflow Status INVOICE_INCOMPLETE.

(Doc ID 787564.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Order Management - Version to [Release 11.5.10]
Information in this document applies to any platform.


When attempting to process 2 orders, the following error occurs:


Unable to retrieve Primary Payment Method for the Customer.
A Primary Payment Method must be set up for this customer in AR or must be set up in profile
option OM:Payment Method for Credit Card Transactions.



1.  Order Management responsibility (OM)
2.  Orders,Returns -> Order Organizer
3.  Query orders and see incorrect line status


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