Unable to Retrieve Primary Payment Method for the Customer, Workflow Status INVOICE_INCOMPLETE.
Last updated on JUNE 28, 2017
Applies to:Oracle Order Management - Version 220.127.116.11 to 18.104.22.168 [Release 11.5.10]
Information in this document applies to any platform.
When attempting to process 2 orders, the following error occurs:
Unable to retrieve Primary Payment Method for the Customer.
A Primary Payment Method must be set up for this customer in AR or must be set up in profile
option OM:Payment Method for Credit Card Transactions.
Line status: INVOICE_INCOMPLETE
1. Order Management responsibility (OM)
2. Orders,Returns -> Order Organizer
3. Query orders and see incorrect line status
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