Unable to Retrieve Primary Payment Method for the Customer, Workflow Status INVOICE_INCOMPLETE. (Doc ID 787564.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.




Symptoms

When attempting to process 2 orders, the following error occurs:

ERROR


Unable to retrieve Primary Payment Method for the Customer.
A Primary Payment Method must be set up for this customer in AR or must be set up in profile
option OM:Payment Method for Credit Card Transactions.

Line status: INVOICE_INCOMPLETE

STEPS

1.  Order Management responsibility (OM)
2.  Orders,Returns -> Order Organizer
3.  Query orders and see incorrect line status



Cause

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