Unable to lock the record, Cause: The record is being modified by another user
(Doc ID 787711.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 22.214.171.124 to 126.96.36.199 [Release 11.5]
Information in this document applies to any platform.
“Unable to lock the record, Cause: The record is being modified by another user”.
This issue happens in many circumstances in Service: Also manifest in freeze with Gantt Chart, Task tab...
e.g. When attempting to update a task on a service request.
Workaround consist of killing lock on table if found but this works some time only.
The issue can be reproduced at will with the following steps:
1.Log into Apps> Responsibility Customer Support ( R) >
2. (N) Find/View Service Request > Select Service Request Number
3. Put SR Number and Click on Search > Click on Tasks
4. Try to Update the Task (Any Field), Error Comes up.
Error message: “Unable to lock the record,
Cause: The record is being modified by another user”.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document