Service Request Charges Report Gives Invalid Template Error (Doc ID 788103.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 31-Jul-2014***


Symptoms

When running the Service Request Charges report from the Service Request Charges tab, the following error is seen when running the report for certain languages:

 "An error encountered either due to invalid Template details or due to null Data Input Stream".

Cause

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