Service Request Charges Report Gives Invalid Template Error

(Doc ID 788103.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 31-Jul-2014***


When running the Service Request Charges report from the Service Request Charges tab, the following error is seen when running the report for certain languages:

 "An error encountered either due to invalid Template details or due to null Data Input Stream".


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms