Charges Report Button Gives Error Message On Service Request Form
(Doc ID 788182.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.
When attempting to select the 'charges report' button an error is displayed
Function not available to this responsibility. Change responsibilities or contact your system
The issue can be reproduced at will with the following steps:
1. Open the Create service request form (CSXSRISR.fmb)
2. Open any Service request
3. Click on Charges Tab
4. Click on Charges Report (J) button
5. You get the error message
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document