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Charges Report Button Gives Error Message On Service Request Form (Doc ID 788182.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to select the 'charges report' button an error is displayed

ERROR:

Function not available to this responsibility. Change responsibilities or contact your system
administrator


The issue can be reproduced at will with the following steps:
1. Open the Create service request form  (CSXSRISR.fmb)
2. Open any Service request
3. Click on Charges Tab
4. Click on Charges Report (J) button
5. You get the error message

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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