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When Customer Is Created, Order_type_id And Primary_salesrep_id Are Deleted (Doc ID 788283.1)

Last updated on JULY 13, 2020

Applies to:

Oracle Receivables - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

On 11.5.10 in Production:
When attempting to create a new customer, the following error occurs.

ERROR
The order_type_id and primary_salesrep_id are deleted

EXPECTED BEHAVIOR
Expect to have the correct values

STEPS
The issue can be reproduced at will with the following steps:
1. Go to Receivables Responsibility
2. Go to Customers \ Standard
3. Create a new customer
4. Review the data

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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