Order Management: Enter or Book a Sales Order Fails with Error - Message Returned by Tax API ZX_API_PUB.calculate_tax: 1 (Doc ID 788352.1)

Last updated on MAY 21, 2021

Applies to:

Oracle Financials for the Americas - Version 12.0.0 to 12.1 [Release 12]
Oracle E-Business Tax - Version 12.0 to 12.1 [Release 12.0 to 12.1]
Oracle Order Management - Version 12.0 to 12.1 [Release 12.0 to 12.1]
Information in this document applies to any platform.
Financials for the Americas - Version: 12.0 to 12.1
Oracle E-Business Tax - Version: 12.0 to 12.1
This problem can occur on any platform.
FORM:OEXOEORD.FMB - Sales Orders

Symptoms

Attempting to Enter or Book a Sales Order in Order Management and receive the following error:

ERROR
Message returned by tax API ZX_API_PUB.calculate_tax: 1
An unexpected error has occurred. Please contact your system administrator

Tax debug shows:

"***Reason(s) for Unsuccessful group expansion***"
"Tax Group : XXXXXX
"Transaction Condition Class => Condition Name: TRANSACTION_REASON and Value:
XXXXX for Tax Category: YYYYY does not match with values of Class Code: ZZZZZZ

Steps To Reproduce:
Responsibility: Order Management Super User (or equivalent)
Navigation: Orders, Returns > Sales Orders
Enter information and save (or click book) and the error occurs