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Oracle TeleSales FAQ - 11.5.10 - Release 12 (Doc ID 788985.1)

Last updated on JULY 12, 2022

Applies to:

Oracle TeleSales - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Purpose

Frequently asked questions regarding Oracle TeleSales (OTS).  This document covers Customer, Organization, Party, Person, Account, Opportunity, Universal Search, Interactions, Universal Work Queue (UWQ), Service Requests, eBusiness Center and other topics surrounding TeleSales.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 CUSTOMER/ORGANIZATION/PERSON/PARTY
 OPPORTUNITY
 LEADS
 UNIVERSAL SEARCH
 SERVICE REQUEST TAB
 eBUSINESS CENTER
 INTERACTION
 ACCOUNT
 UNIVERSAL WORK QUEUE (UWQ)
 TASKS
 OTHER
References

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