User is Unable to Login after Having Changed the Password using Login Assistance

(Doc ID 789966.1)

Last updated on OCTOBER 07, 2016

Applies to:

Oracle User Management - Version 12.0.4 to 12.0.6 [Release 12]
Information in this document applies to any platform.
Checked for relevance on 23-APR-2012

Symptoms

After having changed his password via 'Login Assistance', when logging in, user receives error:

You have encountered unexpected error, contact system administrator for assistance"


The full error stack behind the error looks like:

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:896)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.
processRequest(OAWebBeanHelper.java:612)
at oracle.apps.fnd.framework.webui.OAWebBeanTableHelper.
processRequest(OAWebBeanTableHelper.java:2136)
at oracle.apps.fnd.framework.webui.beans.table.OATableBean.
processRequest(OATableBean.java:1033)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.
processRequestChildren(OAWebBeanHelper.java:964)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.
processRequestChildren(OAWebBeanHelper.java:931)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.
processRequest(OAWebBeanHelper.java:655)
...
## Detail 0 ##
java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:396)
at oracle.apps.fnd.framework.webui.OAPageContextImpl.putSessionValue(OAPageContextImpl.java:1433)
at oracle.apps.fnd.wf.worklist.webui.NtfUtil.getOrigSysInfo(NtfUtil.java:1690)
at oracle.apps.fnd.wf.worklist.webui.NtfWorklistCO.processRequest(NtfWorklistCO.java:336)


...

Cause

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