EAM Event Subscriptions workflow errors for Service Update & Create Events: oracle.apps.cs.sr.ServiceRequest.created/updated (Doc ID 789982.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle Enterprise Asset Management - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

 

In 11.5.10.2 in Oracle Service, update of Service Request of Type Asset Maintenance sends a warning and error notification in the Sysadmin workflow queue:

1. Event WARNING : oracle.apps.cs.sr.ServiceRequest.created / 17-227-EVT
2. Local Event ERROR : oracle.apps.cs.sr.ServiceRequest.updated / 17-229-EVT



The issue can be reproduced at will with the following steps:

1..Customer Support - Create Service Request 
2. Create an asset related service request => Save record
3. Update the above service request  => Save record
4. Login in as SYSADMIN
5. In Notifications see 2 SYSTEM_ERROR notifications

Cause

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