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FSTP: When Clicking On The Return Defective Parts Link No Results Are Displayed (Doc ID 790676.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 12.0.5 to 12.1.1 [Release 12 to 12.1]
Oracle Spares Management - Version 12.0.5 and later
Information in this document applies to any platform.


In the Field Service Technician Portal (FSTP) when clicking on the Return Defective Parts link, no results are displayed in the defective sub-inventory.  Why is this?

Steps to replicate:
1. Login to oracle apps as a FSTP user.
2. (R) Field Service Technician Portal -> Field Service Technician Dashboard.
3. Select a task to debrief. Select a part to return and place in the defective sub-inventory. After completing the debrief, the item moves to the sub-inventory.
4. Go back to the dashboard and in the quick links click on the "Return Defective Parts" link, the Return Defective Parts HTML page opens and the table shows no results.


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