FSTP: When Clicking On The Return Defective Parts Link No Results Are Displayed (Doc ID 790676.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.0.5 to 12.1.1 [Release 12 to 12.1]
Oracle Spares Management - Version 12.0.5 and later
Information in this document applies to any platform.
Checked for relevance 17-JUN-2011
***Checked for the relevance on 3rd sep 2013***********

Goal

In the Field Service Technician Portal (FSTP) when clicking on the Return Defective Parts link, no results are displayed in the defective sub-inventory.  Why is this?

Steps to replicate:
1. Login to oracle apps as a FSTP user.
2. (R) Field Service Technician Portal -> Field Service Technician Dashboard.
3. Select a task to debrief. Select a part to return and place in the defective sub-inventory. After completing the debrief, the item moves to the sub-inventory.
4. Go back to the dashboard and in the quick links click on the "Return Defective Parts" link, the Return Defective Parts HTML page opens and the table shows no results.

Solution

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