Taxes not calculating after vertex install: ptnr_calculate_tax_pvt returned errors (Doc ID 790951.1)

Last updated on NOVEMBER 25, 2015

Applies to:

Oracle Receivables - Version 12.0.0 to 12.1 [Release 12.0 to 12.1]
Oracle E-Business Tax - Version 12.0 to 12.1 [Release 12.0 to 12.1]
Information in this document applies to any platform.
Oracle E-Business Tax - Version: 12.0 to 12.1
This problem can occur on any platform.
FORM:ARXTWMAI.FMB - Transactions

Symptoms

-- Problem Statement:
In release 12 when attempting to integrate the application with Vertex Q series  tax is return 0 for any city, state and zip.

Found the following error in the debug log (<Note 417238.1>), while calculating tax:

ZX.PLSQL.ZX_TPI_SERVICES_PKG.DERIVE_EXT_ATTRS Call the registered User
extensibe procedure S
ZX.PLSQL.ZX_USER_EXT_PKG.INVOKE_THIRD_PARTY_INTERFACE.BEGIN
ZX_USER_EXT_PKG: INVOKE_THIRD_PARTY_INTERFACE()+
ZX.PLSQL.ZX_TPI_SERVICES_PKG.DERIVE_EXT_ATTRS User-Defined Exception
ZX.PLSQL.ZX_API_PUB.ADD_MSG.BEGIN ZX_API_PUB: ADD_MSG()+
ZX.PLSQL.ZX_API_PUB.ADD_MSG.END ZX_API_PUB: ADD_MSG()-
ZX.PLSQL.ZX_SRVC_TYP_PKG.PTNR_CALCULATE_TAX_PVT RETURN_STATUS = E
ZX.PLSQL.ZX_SRVC_TYP_PKG.PTNR_BULK_CALC_TAX_PVT ZX_SRVC_TYP_PKG:
ptnr_calculate_tax_pvt returned errors

Changes

Occurs after vertex is installed

Cause

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