My Oracle Support Banner

Outbound Emails are failing with 'Connection timed out at com.sun.mail.imap.IMAPStore.proto' (Doc ID 791125.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Email Center - Version 12.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

The Email Center Download Process fails even after being restarted.

Outbound emails also fail.

The Download Processor generates the following Error Messages:

Unable to connect to mail store.

javax.mail.MessagingException: Connection timed out; nested exception is:
java.net.ConnectException: Connection timed out at com.sun.mail.imap.IMAPStore.proto
Connect(IMAPStore.java:335) at javax.mail.Service.connect(Service.java:233) at
oracle.apps.iem.emta.account.EMTAAccountConnection.getStore(EMTAAccountConnection.java:312) at
oracle.apps.iem.emta.account.EMCFolderManager.getFolder(EMCFolderManager.java:131) at
oracle.apps.iem.emta.account.EMTAAccountConnection.getFolder(EMTAAccountConnection.java:204) at
oracle.apps.iem.emta.account.EMTAAccountConnection.getFolder(EMTAAccountConnection.java:246) at
oracle.apps.iem.emta.broker.PrepBroker.(PrepBroker.java:100) at
oracle.apps.iem.emta.broker.BrokerHandler.procMail(BrokerHandler.java:74) at
oracle.apps.iem.emta.controller.Worker.run(Worker.java:156) at java.lang.Thread.run(Thread.java:595)



-- Steps To Reproduce:

(R)   System Administrator
(N)  Oracle Applications Manager/Site Map/Generic Services


Find

Email Center Download Processor - Normal Mode

Start the Download Processor.

(R) Email Center Administrator
(N) Monitoring/Download Processor


Monitor Download processor page - shows error

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.