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Field Service Technician Portal Options To Assign SRs: What Do They Mean? (Doc ID 793003.1)

Last updated on JULY 28, 2019

Applies to:

Oracle Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Goal

Resp: Field Service Technician Portal

Choose the assignment strategy for the SR by selecting the appropriate radio button.
The options are: 'Automatically Assign', 'Assign to my Group', 'Assign to me' and 'my Group'.

What do all these options mean?


Solution

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In this Document
Goal
Solution
References

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