Field Service Technician Portal Options To Assign SRs: What Do They Mean?
(Doc ID 793003.1)
Last updated on MAY 19, 2020
Applies to:Oracle Field Service - Version 188.8.131.52 to 184.108.40.206 [Release 11.5]
Information in this document applies to any platform.
Resp: Field Service Technician Portal
Choose the assignment strategy for the SR by selecting the appropriate radio button.
The options are: 'Automatically Assign', 'Assign to my Group', 'Assign to me' and 'my Group'.
What do all these options mean?
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