Field Service Technician Portal Options To Assign SRs: What Do They Mean?
(Doc ID 793003.1)
Last updated on JULY 28, 2019
Applies to:Oracle Field Service - Version 22.214.171.124 to 126.96.36.199 [Release 11.5]
Information in this document applies to any platform.
Resp: Field Service Technician Portal
Choose the assignment strategy for the SR by selecting the appropriate radio button.
The options are: 'Automatically Assign', 'Assign to my Group', 'Assign to me' and 'my Group'.
What do all these options mean?
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