Unable To Receive Emails In Oracle Email Center 11.5.10 (Doc ID 793793.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 11.5.10 to 11.5.10.3 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 24th January 2012


Symptoms

Emails are not reaching the Email Center Application.  Emails cannot be found in either the Email Center Supervisor queue or the Email Center Agent console.

Execute the following queries on the Application database to check the progress of inbound emails:

    select * from IEM_PRE_MDTS;    - see all recent emails sitting at NEW status

    select count(*) from IEM_POST_MDTS;   - see no recent emails, only old records

Cause

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