How to Set Profile 'Service: Default Service Request Task Owner' At Different Levels (Doc ID 794942.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Teleservice - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 18-Jun-2014***



Goal

When attempting to set the profile 'Service: Default Service Request Task Owner' sometimes the LOV shows incorrect values - it shows individual resources when you are expecting it to show resource groups, or vice versa - or sometimes the error "APP-FND-01436: List of Values cannot find any values for you to choose" appears.

Solution

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