Updating Person Address Through Employee Self Service or Through API Errors with ORA-20001: A payroll Exists Which Predates The Start Date For This Address (Doc ID 795084.1)

Last updated on JULY 18, 2016

Applies to:

Oracle Self-Service Human Resources - Version: 11.5.10.2 to 12.1.3 - Release: 11.5 to 12.1
Information in this document applies to any platform.
Oracle HRMS (Self Service) - Version: 11.5.10.2 to 11.5.10.3

Symptoms

When attempting to update an employee's address via Self Service Human Resources (SSHR) the
following error occurs:

ERROR
-----------------------
"ORA-20001 A payroll exists which pre-dates the start date for this address. If this is an update then please end date the last primary address and create a new record for the new primary address. If this is a correction then please retain the original start date of this address."


-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Select Employee Self Service or Manager Self Service
2. Go to Personal Information
3. Click on Update button for Address
4. Select either of the two radio buttons to update address
5. Change address, click next
6. Get the error message

Cause

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