Email Notification Fails with Status 'OPEN' 'FAILED' After Launching Workflow 'UMXLHELP' For 'Forgot Password' Under 'Login Assistance link' (Doc ID 795324.1)

Last updated on OCTOBER 17, 2016

Applies to:

Oracle User Management - Version 12.0.0 to 12.0.6 [Release 12]
Information in this document applies to any platform.
Checked for relevance on 02-JUL-2013


Symptoms

On 12.0.6 in Production:
Find that User do not receive and email notification for resetting password after launching Forgot Password Function (UMXLHELP) under Login Assistance Link on Home page.  When checking under the WF_NOTIFICATIONS table, the status is 'OPEN' 'FAILED'.

Expected Behaviour
Expect to send email notification to the User.

The following continues to work:
Normal TEST MAILER works fine.


The issue can be reproduced at will with the following steps:
1. On the Login page, select the Login Assistance link.
2. Provide the User under section 'Forgot Password'
3. Notice that email notification never reaches the user and stays in OPEN FAILED under the
WF_NOTIFICATIONS table.

The issue has the following business impact:
Due to this issue,user cannot change or reset his/her own password.


.

Cause

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