Error When Creating Auto Acknowledge Rule With Template That Contains Auto Acknowledgment Merge Fields (Doc ID 796065.1)

Last updated on MARCH 24, 2019

Applies to:

Symptoms

When creating an Auto Acknowledgment Rule with a Template that contains Auto Acknowledge standard merge fields in Email Center, the following error occurs:

 

Steps:
The issue can be reproduced at will with the following steps:
1. Responsibility: Email Center Administrator
2. Click on Editor under Knowledge Base : Document
3. Enter the mandatory fields: Title, Description, Category
4. Insert merge fields

Auto Acknowledgment - Full Name of the Sender
Auto Acknowledgment - Subject of the Inbound Email
Auto Acknowledgment - Email received Date

5. Publish the template
6. Click on the Rules library tab
7. Add a Auto Acknowledge template
8. Assign the template created above to the Rule

The error above is displayed.

Cause

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