Error when Creating Auto Acknowledge Rule with Template that Contains Auto Acknowledgment Merge Fields

(Doc ID 796065.1)

Last updated on DECEMBER 14, 2012

Applies to:

Oracle Email Center - Version 12.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
This problem can occur on any platform.


When creating an Auto Acknowledgment Rule with a Template that contains Auto Acknowledge standard merge fields in Email Center, the following error occurs:

Please select template that contains Auto Acknowledge standard merge fields only.


The issue can be reproduced at will with the following steps:
1. Responsibility: Email Center Administrator
2. Click on Editor under Knowledge Base : Document
3. Enter the mandatory fields: Title, Description, Category
4. Insert merge fields

Auto Acknowledgment - Full Name of the Sender
Auto Acknowledgment - Subject of the Inbound Email
Auto Acknowledgment - Email received Date

5. Publish the template
6. Click on the Rules library tab
7. Add a Auto Acknowledge template
8. Assign the template created above to the Rule

The error above is displayed.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms