Last updated on MARCH 08, 2017
Applies to:Oracle Service Contracts - Version 11.5.10 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 23-Jul-2014***
The concurrent request "Service Contracts Order Capture Integration" runs for a long time (about 14 hours) and then completes with an error:
ORACLE error 1086 in FDPSTP
Cause: FDPSTP failed due to ORA-01086: savepoint 'BEFORE_INSERT' never established
ORA-06512: at "APPS.OKS_OCINT_PUB", line 477
ORA-04031: unable to allocate 4060 bytes of shared memory ("shared pool","FND_MESSAGEAPPS","PL/SQ
Steps to reproduce:
1. Go to (R) "Service Contract Manager" (N) View > Request
2. Submit a new request > Single request
3. In the submit request form select the program "Service Contracts Order Capture Integration" and submit the request - the request completes with the error.
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