Service Contracts Order Capture Integration Fails With Error 1086 In Fdpstp (Doc ID 796522.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 23-Jul-2014***


Symptoms

The concurrent request "Service Contracts Order Capture Integration" runs for a long time (about 14 hours) and then completes with an error:

Error:
ORACLE error 1086 in FDPSTP
Cause: FDPSTP failed due to ORA-01086: savepoint 'BEFORE_INSERT' never established
ORA-06512: at "APPS.OKS_OCINT_PUB", line 477
ORA-04031: unable to allocate 4060 bytes of shared memory ("shared pool","FND_MESSAGEAPPS","PL/SQ


Steps to reproduce:
1. Go to (R) "Service Contract Manager" (N) View > Request
2. Submit a new request > Single request
3. In the submit request form select the program "Service Contracts Order Capture Integration" and submit the request - the request completes with the error.

Cause

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