Some of the Contract Lines are Missing When a Contract is Renewed

(Doc ID 796613.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 12.1 [Release 11.5 to 12]
Information in this document applies to any platform.
Checked for relevance 03-Nov-2014

Symptoms

On 11.5.10.2 in Production:

After renewing a contract it is found that one or more contract lines have not been
renewed.

STEPS

The issue can be observed by taking the following steps:

1. Open a contract that has been renewed and compare the list of lines to those
from the source contract. Some of the lines in the original contract are missing.

Cause

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