Some of the Contract Lines are Missing When a Contract is Renewed

(Doc ID 796613.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version to 12.1 [Release 11.5 to 12]
Information in this document applies to any platform.
Checked for relevance 03-Nov-2014


On in Production:

After renewing a contract it is found that one or more contract lines have not been


The issue can be observed by taking the following steps:

1. Open a contract that has been renewed and compare the list of lines to those
from the source contract. Some of the lines in the original contract are missing.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms