CMCACW - Actual Cost Worker Will Not Process Transactions Causing Pending Resource Transactions. Also, Discrete Jobs Will Not Close. (Doc ID 797917.1)

Last updated on FEBRUARY 08, 2021

Applies to:

Symptoms

Problem:
CMCACW module: Actual Cost Worker will not process resource transactions.  The transaction fail (error) but there is no error message.  You find the transaction in Pending Resource Transactions.

The organization is an average cost organization

The resource transactions with the error cause material transactions to stop processing and they also stop discrete jobs from closing

Error:
There is no error message but you find the following message in the CMCACW log file:
org=XXX Avg rates Cost type(-1)is not setup

The issue can be reproduced at will with the following steps:
1. In the screen Close Discrete Jobs,
2. go to the menu Tools and select Close 1.
3. It starts the concurrent "Close Discrete Jobs" which completes with Warning.
And the Discrete Job status is set as Pending Close or failed close.

Changes

This is a new organization

Cause

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