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Error ".rtf template contains invalid formatting" When Attempting to Generate Employee Statements in CWB with French Characters (Doc ID 798083.1)

Last updated on JANUARY 03, 2018

Applies to:

Oracle Compensation Workbench - Version 11.5.10 HRMS FP.K RUP9 and later
Information in this document applies to any platform.

Symptoms

On 11.5.10 in Production:
When attempting to generate an Employee Statement in Compensation Workbench where the employee name includes a French character, the following error occurs:

The .rtf template contains invalid formatting and will result in no document being generated.
Please review the template and resolve this problem before continuing.


Steps To Reproduce:
The issue can be reproduced at will with the following steps:

1. Go to responsibility HR Professional V4.0.
2. Attempt to generate an Employee Statement where the employee in question has a French character in their name.  Error occurs.

Please note, the error does not occur and the statement generates successfully if there is NO French character in the name or the <?EmployeeName?> tag is removed from the template.

Cause

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In this Document
Symptoms
Cause
Solution
References

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